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YOUR TOTAL CUSTOMER CARE LOYALTY PROGRAM INCLUDES:

CUSTOMER
GRADING REPORT

MARKETING PLAYBOOK

IMATRIXPRO

CUSTOMER
ACCOUNT PAGES

CHARITABLE
GIVING

EMAIL + SMS REMINDERS

reward
dollars

reward gift certificates

employee
spotlight

business cross pollinator

digital
gift cards

customer referrals

roadside assistance

oil change
club

segmented messaging

STATE-OF-THE-ART TOOLS

In today’s competitive landscape, collaboration is key. At Pit Crew Marketing, we understand the power of partnerships. By joining forces with other industry leaders, we can create a stronger, more vibrant community for auto repair businesses. These partnerships open doors to valuable resources, shared knowledge, and co-marketing opportunities. This collaborative spirit fosters trust and strengthens connections within the industry, ultimately benefiting both repair shops and their customers.

Customer Grading Report

Our grading report unlocks the hidden potential within your customer base. It analyzes each customer to reveal their value, needs, and loyalty potential, empowering you to drive targeted marketing that builds stronger relationships and boosts your bottom line.

Marketing Playbook

Launch your Loyalty Rewards Program with confidence! The Marketing Playbook equips you with everything you need, from onboarding to social media strategies, to communicate effectively and drive program success.

iMatrixPro

iMatrixPro is your one-stop marketing command center. This customizable platform lets you plan campaigns, manage vendors, and organize all your marketing activities (email, SMS, print, social) in a visual drag-and-drop interface.

Customer Account Pages

Every customer receives a tailored account page that includes; reward details, reward dollars and when their car is due for service next. Learn about your customers on a personal level as they navigate their pages and utilize their rewards.

Charitable Giving

Create bespoke charity campaigns that will positively impact your community and raise your shop’s brand awareness by encouraging your customers to donate a portion of their Reward Dollars to charities you care about. We’ll walk you through success, from public relations to social media.

LOCAL BUSINESS CROSS-POLLINATOR

Celebrate and uplift your community with our all new local business cross-pollinator, which enables you to partner with other small businesses in your community and incentivize the sharing of your customer base. Your customers will be rewarded for visiting the business of your choosing, and vice versa. Everybody wins!

DIGITAL GIFT CARDS

Easy, deeply customized, and automatically awesome; reward your best customers and provide special deals and incentives to your top-tier customer groups. Stop greasing the squeaky wheel, and start celebrating your best and brightest.

EMPLOYEE SPOTLIGHT

Shine a light on your employees, so they can be seen, heard, and given an opportunity to give back to causes that they’re interested in. Celebrate birthdays, anniversaries, and any other special day. Showcase their talents and the things that bring them joy, and thank them for making your shop an incredible place for your customers – It will help you tell your story and relate to your community.

BONUS: Pairs well with charitable giving campaigns, powered by Pit Crew.

SEGMENTED CUSTOMER MESSAGING

Tailor your customer communications and rewards to loyalty tiers that are set based on your shop’s data. It’s automatic, comprehensive, custom, and a groundbreaking way to incentivize more frequent visits and greater spend.

GIFT CERTIFICATES

That $20 off gift certificate could very well be your customer’s deciding factor when choosing where to have their vehicle serviced; Give them an extra (gentle) push through the door of your shop with a universally appreciated incentive.

NEW CUSTOMER REFERRALS

Offer extra incentives to your loyalty customers referring their friends and family to your shop – set a tiered rate and let them earn a kickback from new customers that they refer!

REWARDS BALANCE TRANSFERS

Allow your customers to transfer a rewards balance to another rewards member, be they family, friend, or stranger in line at the shop – or, if they prefer, the balance can be donated to a charitable campaign. If someone’s moving away from town, this option keeps them from losing their balance altogether.

EMAIL AND SMS REMINDERS

Appointment reminders, rewards balances, services due and recommended, and special perks for loyalty members, straight to their phone and email inbox.

DID YOU KNOW: Pit Crew’s software is the only on the market that will allow you to send SMS blasts with graphics and videos!

 

NATIONAL ROADSIDE ASSISTANCE

Make everything more simple for your loyalty customers with roadside assistance that checks eligibility against your shop’s specifications in real time, while they’re on the phone.

REWARD DOLLARS

Reward your customers for their returning business, and give them the freedom to choose how they spend their rewards (Hint: our program doesn’t limit your customers to using rewards for shop services).

OIL CHANGE CLUB

Ah, the oil change – it’s likely the most frequent service that your customers book, so why not incentivize them returning to your shop again and again?