Before you start reading this article, you should head over to this one, Is Your Auto Repair Shop Business Seeing Too Many One-and-Done Customers? Some of the top metrics that most auto repair shop owners keep their eyes on is their customer attrition rate and their...
Is your auto repair shop business seeing too many one-and-done customers? Decrease your 1-and-Dones and turn indifferent customers into raving fans with eWardMe Auto Shop Rewards. There’s nothing worse than indifference. Customers who leave and go, “Meh, whatever.”...
Letting customers know that you appreciate their business and are concerned about their vehicle’s health not only helps strengthen customer retention, but also boosts the bottom line. With Pit Crew CoOp’s Text Marketing, you can: Increase Customer Reviews to sites...
When the COVID-19 Pandemic hit in March 2020, Mark Simons at Rolf’s Import Auto Service decided to take action to help his community. In particular, he wanted to help by supporting the frontline heroes who still had to go to work every day despite the quarantine. He...
UPDATED: April 5, 2023 Most business owners who have a referral program or are thinking about implementing a referral program worry about the profitability of the program and the idea of giving away dollars to “buy” customers. Some believe it may result in attracting...
Let’s face it: as an auto repair shop, we must do our part to reduce the carbon imprint on our environment and do what we can to implement sustainable, eco-friendly practices in our business. Pit Crew can help! With our 100% Digital eWardMe Rewards Program, you can go...
UPDATED: April 5, 2023 If you’re like most auto repair shops, you probably already have a new customer referral program in place. Most business owners who have a referral program or are thinking about implementing a referral program worry about the profitability...
With a great partnership, both your auto repair shop business and local non-profits can support each other and your community. As an auto repair shop, you can help raise awareness about the local non-profit and encourage Reward Dollar donations from customers. You can...
Create a spirit of partnership with your customers and communicate with a Total Surround-Sound Experience Corporate Social Responsibility (CSR) has become a huge factor for today’s consumer in determining their purchasing decision. In the 2017 Cone Communications CSR...
First, stop calling it a Rewards Program. When deployed using today’s criteria (the 5 P’s of Relevance), you can expect these results: • Decrease 1-and-dones • Increase annual household spend • Increase average repair order RELEVANCE matters for today’s consumer. “71%...
