If you aren’t using texting to communicate with customers yet, you should strongly consider doing so! Texts have higher open and response rates than email. While email is still used for communication, these days email inboxes are inundated with many messages, many of...
Letting customers know that you appreciate their business and are concerned about their vehicle’s health not only helps strengthen customer retention, but also boosts the bottom line. With Pit Crew CoOp’s Text Marketing, you can: Increase Customer Reviews to sites...
UPDATED: April 5, 2023 Most business owners who have a referral program or are thinking about implementing a referral program worry about the profitability of the program and the idea of giving away dollars to “buy” customers. Some believe it may result in attracting...
Let’s face it: as an auto repair shop, we must do our part to reduce the carbon imprint on our environment and do what we can to implement sustainable, eco-friendly practices in our business. Pit Crew can help! With our 100% Digital eWardMe Rewards Program, you can go...
First, stop calling it a Rewards Program. When deployed using today’s criteria (the 5 P’s of Relevance), you can expect these results: • Decrease 1-and-dones • Increase annual household spend • Increase average repair order RELEVANCE matters for today’s consumer. “71%...
